Terms of service

Terms of Service

Overview

Welcome to The RW Denim. These Terms of Service govern your use of our website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these terms and our other store policies, including our Shipping Policy and Returns & Refunds Policy.

About The RW Denim

The RW Denim is an independent brand specializing in curated pre-loved, vintage, and reworked denim pieces. Each item is carefully selected, inspected, and prepared before being offered for sale.

Because our inventory consists of unique pieces, most items are available only once and cannot be replaced after purchase.

Product Information

We make every effort to provide accurate product descriptions, measurements, photos, and details for each item.

Due to the nature of pre-loved garments, slight variations in color, texture, and appearance may occur. Normal signs of wear are considered part of the character and history of the garment.

Customers are responsible for reviewing all product information, including measurements, before completing their purchase.

Orders & Payments

By placing an order, you agree that:

All information provided during checkout is accurate and complete.
You are authorized to use the payment method provided.
You are responsible for reviewing your order details before submitting payment.

We reserve the right to refuse or cancel any order if there is a suspected error, fraudulent activity, or issue affecting the transaction.

Pricing

Prices are displayed in Canadian dollars (CAD) unless otherwise stated.

The RW Denim reserves the right to update prices, promotions, or product availability at any time without prior notice. Price changes will not affect orders that have already been confirmed.

Shipping

Orders are processed according to our Shipping Policy.

We aim to provide fast and reliable shipping, including same-day dispatch for eligible orders placed during business hours. Delivery times are determined by the shipping carrier and are outside of our direct control.

Returns & Refunds

All purchases are subject to our Returns & Refunds Policy.

Due to the unique nature of our inventory, returns, exchanges, and refunds are limited and only considered in situations where an item is not as described or the incorrect item was received.

Website Use

You agree not to:

Use this website for unlawful purposes.
Attempt to interfere with website security or functionality.
Copy, reproduce, or misuse website content, branding, or materials without permission.

We reserve the right to restrict access to customers who engage in fraudulent activity, abuse store policies, or misuse our services.

Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, and website applications. These services operate according to their own terms and policies.

Limitation of Liability

The RW Denim is not responsible for losses, damages, delays, or interruptions caused by circumstances outside of our reasonable control, including shipping delays, carrier issues, technical problems, or third-party service interruptions.